Compliance and Ethics
Our Commitment
GoHealth Urgent Care is committed to compliance with all of our legal, regulatory, and ethical obligations. As a reflection of that commitment, we have established an active and robust Compliance and Ethics Program. We take seriously our obligations to our patients, the communities we serve, and the organizations with which we interact. Key elements of our Compliance and Ethics Program include care quality, detecting and preventing fraud, waste, and abuse, safeguarding patient information, and promoting integrity in vendor and third-party relationships.
Detecting and Preventing Fraud, Waste, and Abuse
A key element of our Compliance and Ethics Program is ensuring we bill correctly for the services we provide. Various federal and state laws and regulations impact how we bill for services. Our commitment is to operate in line with the highest professional and ethical billing and coding standards. If you have a question about a bill, please contact our Central Billing Office at 516.321.4967. If you are concerned about serious billing irregularities, please report your concern via the contact information at the bottom of this page.
Safeguarding your Data
We know how important it is to keep your personal and medical information private, and we take our obligation to your privacy seriously. In light of this, we have implemented numerous technical, administrative, and physical safeguards so you can be assured the information you provide to us is secure. Click here to see our Notice of Privacy Practices.
Integrity with Vendors and Other Third Parties
GoHealth makes business decisions based on ethical, honest, objective criteria, such as what is best for our patients. We will not accept inducements of any type in exchange for patient referrals. If you are a vendor, click here to see our information page regarding the various anti-fraud laws.
How to Report Compliance & Ethics Concerns
Anyone who has compliance and ethics concerns, including anything related to billing, privacy, vendor and physician relationships, and conflicts of interest, can report it through the following means:
- Directly to the Compliance Department via email at compliance@gohealthuc.com
- If you need to report a concern anonymously, contact the Compliance & Ethics Hotline at:
- 1-844-240-0005
- reports@lighthouse-services.com
- www.lighthouse-services.com/gohealthuc
Requesting Access, Amendments, Restrictions, and Accountings of Disclosures
If you are a patient and would like to exercise your right to request restrictions, an accounting of disclosures of your medical information, an amendment, or a restriction/confidential communication, please click the corresponding link below then complete and return the downloaded form via the instructions.
- Request access to your medical records (Access Request Form)
- Request a restriction on uses and disclosures of your medical information (Restriction Request Form)
- Request a method of confidential communication between you and GoHealth Urgent Care (Restriction Request Form)
- Request an accounting of disclosures of your medical information (Accounting Request Form)
- Request an amendment of your medical information (Amendment Request Form)